Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.
The popular resale platform has revised its sizing categories for women's and children's clothes but did not contact every member regarding the update.
Digital Channels Response
Many shoppers and sellers are posting online claiming that product pages now present an altered size classification compared to what was initially listed because of the remapping.
The platform stated the updated approach better aligns with other platforms.
They have suggested members to examine their items and update the measurements by hand when needed, which has left users frustrated.
Sizing System Updates
Before the change, the sizes had both numerical and alphabetical indicators, like S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range such as S/UK 8-10.
With some products, the measurements have been reclassified - for example a size L was previously a 12 but is now a UK 16-18.
Member Experiences
One content creator, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Stephanie Gallen, from Glasgow, said garments she listed on Vinted with size 14 labels were displaying on the service as size 20–22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she stated.
Required Changes
Charlotte Lunn, from Derby, stated she felt frustrated by the change as she had to manually change the sizing for "all her products".
"For me this is particularly frustrating, because of my ongoing medical condition and selling on Vinted has been paramount for me since losing part of my income," she said.
Marketplace Information
The service features exceeding 100 million users, comprising 18 million UK members.
It has become a favored option versus similar marketplaces including eBay and Depop.
This is not the initial instance that an unexpected update on the platform has faced criticism: last year, Vinted reversed a change concerning shipment methods following member complaints.
